You can raise both customer satisfaction and productivity by reducing the average handling time (AHT) of an interaction with your call centre. Added benefits will include more efficiency, more productivity, and an increase in the customer satisfaction score (CSAT). Image Credit Appreciate your talent Some staff members will have reducing AHT down to a fine…
Shellfish survive best in water rich in various nutrients, including the nitrogen found in fertilisers. Fertiliser used on crops eventually passes into streams and rivers before ending up in the sea, where it provides nutrition for shellfish. Problems occur, however, when other harmful chemicals and materials also run into the sea. Many of the undesirable…
If you lose a tooth, whether by age or by accident, you immediately go to the dentist to find a solution. You don’t want to go around smiling when you don’t have the proper front teeth because it is embarrassing and will diminish your self-esteem. Advancement in the field of dentistry has resulted in various…
Sometimes it can be intimidating to start a Google Adwords campaign when it is a small business or one that is just starting and you do not have any experience with the tool. Many would say that you have to hire a professional to do it, but sometimes this is not possible because the budget…
There are many countries that produce vast amounts of pure silicon for a range of industries – and recently it has become very popular in the marine industry. Image Credit The use of silicone rubber in the marine industry Silicon is the second most common element that can be found in the Earth’s crust, and…
Humans have such a huge variety of drugs these days for the treatment of anything from cold and flu to cancer. While preclinical research can give some indication of a drug’s safety, it’s no substitute for real trials on how it the drug will interact with the human body. At the beginning of the trial,…
You might not have considered car leasing as an option before but it’s a very popular choice. In the U.S, 25% of cars are leased. So, why are so many UK drivers still taking out expensive car loans or hire purchase to get their hands on a new motor? Mostly, it’s a lack of knowledge…
Whether organized through school or practiced individually, sports offer many benefits for children at any age. However, still-developing bodies can also be more prone to injury. Broken bones, repetitive motion injuries and putting too much stress on joints at too young an age can lead to alignment problems, pain and other issues that won’t become…
Can you imagine just how annoying it would be if you find that you accidentally held your camera the wrong way while you were recording and so your video orientation is off? Although some media players will let you rotate videos while playing them the feature isn’t present in many players, and so you can’t…
